Terms & Conditions

These Terms & Conditions (the “Terms”) are a binding agreement between you and DL Multimedia, LLC, which operates Rutine Reserve (“Rutine Reserve,” “we,” “us,” or “our”), governing your access to and use of the Rutine Reserve website, applications, and services (together, the “Platform”). By creating an account, accepting an invite, or otherwise using the Platform, you agree to these Terms. If you are using the Platform on behalf of a community, business, or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, do not use the Platform.

Rutine Reserve is a booking platform that lets residential communities and fitness businesses offer amenities and services to their residents and members. We connect four kinds of participants — the communities that host offerings, the service providers who deliver them, the residents or members who book them, and platform partners — and we facilitate scheduling and payment between them. Rutine Reserve is a technology provider: except where expressly stated, we do not ourselves provide the services that are booked through the Platform, and we are not a party to the arrangement between a provider and the person who books them.

Access to most of the Platform is by invitation. Depending on how your account is created, you may hold one of several roles — community administrator, service provider, resident or member, or platform partner — and each role has different permissions. You agree to provide accurate information, to keep your credentials confidential, and to be responsible for all activity under your account. You must be at least 18 years old to hold an account.

Invitations and the roles they grant are controlled by the community administrator or platform administrator who issues them. An invitation is bound to the email address it was sent to and may expire. We may suspend or remove accounts that violate these Terms or that are created without authorization.

When a resident or member books a service or reserves a spot at an event, they are making a request to the relevant provider or community, subject to availability and any capacity limits. A booking is confirmed when the Platform records it (and, for paid bookings, when payment is successfully captured). Providers and community administrators are responsible for the accuracy of their listings, including descriptions, pricing, schedules, capacity, and location. You agree to show up for, and to honor, the bookings you make or accept.

Paid bookings are processed by our third-party payment provider, Stripe, and are also subject to Stripe's terms. By making or receiving payments through the Platform, you authorize us and Stripe to process the relevant charges, transfers, and payouts. Providers and partners who receive payouts must complete Stripe Connect onboarding and are responsible for the accuracy of the payout information they provide.

The price a resident or member pays for a paid booking is divided among the participants — typically the provider, the community, any platform partner, and Rutine Reserve — according to the revenue split configured for that community. Split percentages are set by the platform administrator and may include per-community overrides. Applicable taxes may be added. Except as required by law or expressly stated in these Terms, all fees are non-refundable.

Bookings may be cancelled or rescheduled through the Platform where that option is available, subject to the policies of the community or provider and any timing rules shown at the time of booking. Resident cancellations require community administrator review before a refund is approved. Provider or administrator cancellations receive a full refund. Approved refunds return to the original payment method through Stripe; transferred shares are reversed as part of processing. We are not responsible for a provider's or community's own cancellation or no-show policies.

If you offer services or host events through the Platform, you are solely responsible for delivering them lawfully, safely, and as described; for holding any licenses, permits, insurance, and qualifications your services require; and for complying with all laws that apply to you, including tax obligations on the income you receive. You represent that you have the right to offer what you list and that your listings are not false, misleading, or infringing.

You agree not to:

• use the Platform for any unlawful, fraudulent, or unauthorized purpose, or to book or offer anything prohibited by law;
• attempt to gain access to accounts, data, or areas of the Platform you are not authorized to access, or to circumvent security or role-based permissions;
• interfere with, disrupt, scrape, or place undue load on the Platform or its infrastructure;
• misrepresent your identity, role, or affiliation, or use an invite intended for someone else; or
• upload content that is unlawful, infringing, harmful, or that you do not have the right to share.

The Platform, including its software, design, and branding, is owned by Rutine Reserve and protected by intellectual property laws. You may not copy, modify, or create derivative works from it except as the Platform expressly allows. Content you upload — such as listing details, photos, and community branding — remains yours, but you grant us a non-exclusive, worldwide license to host, display, and use it as needed to operate and promote the Platform and your offerings on it. You are responsible for having the rights to any content you upload.

The Platform relies on third-party services, including Stripe for payments and other infrastructure and communications providers. Your use of those services through the Platform may be subject to their own terms, and we are not responsible for their acts or omissions.

The Platform is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure, and we do not endorse or guarantee any service, provider, community, or booking arranged through it. Any dealings between participants are solely between them.

To the fullest extent permitted by law, Rutine Reserve and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or relating to your use of the Platform. Our total liability for any claim relating to the Platform will not exceed the greater of the fees Rutine Reserve retained from your transactions in the three months before the event giving rise to the claim, or one hundred U.S. dollars (US$100).

You agree to indemnify and hold harmless Rutine Reserve and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, the services you offer or receive through it, your content, or your violation of these Terms or of any law or third-party right.

You may stop using the Platform at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, if we are required to by law, or if we discontinue the Platform. Provisions that by their nature should survive termination — including payment obligations, intellectual property, disclaimers, limitations of liability, and indemnification — will survive.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws rules. The courts located in Georgia will have exclusive jurisdiction over any dispute that is not otherwise subject to an agreed alternative resolution process.

Questions about these Terms? Reach us at hi@rutine.ai.