Cancellation and refunds

Residents and members may cancel a reservation in My reservations. A paid resident cancellation creates a refund request for community administrator review; cancellation alone does not guarantee a refund.

Provider or administrator cancellations receive a full refund of the recorded booking amount. Approved refunds return to the original payment method. Each booking in a multi-service payment is handled separately.

If a spot becomes unavailable while you pay, the order is not booked and a full refund is processed. Refunds may take several business days to appear at your bank. Your reservation history shows whether a refund is awaiting review, processing, or completed.

Contact hi@rutine.ai and your community administrator for payment questions or historical bookings requiring reconciliation.